Return Policy
Last Updated: October 26, 2026
At Selvaroqi, we are committed to providing a transparent and straightforward shopping experience. This Return & Refund Policy explains the conditions and procedures for requesting returns, refunds, exchanges, and order cancellations for travel organizers, packing essentials, and related travel accessories purchased through our online store.
Return Window
Customers may request a return within 30 days after confirmed delivery of their order.
Before returning any item, customers must contact us at service@selvaroqi.com so that our customer support team can review the request, determine eligibility, and provide the appropriate return instructions.
Return requests submitted after the 30-day return window may not be accepted unless otherwise required by applicable law.
Return Eligibility
Unless an item was received defective, damaged, incorrect, or is otherwise eligible for a remedy under applicable law, returned merchandise must meet the following conditions:
The item must be unused, unwashed, unaltered, and in its original condition.
All included parts, accessories, product documentation, and original packaging must be returned with the item.
The product must not show signs of excessive handling, wear, damage, or unauthorized modification.
Proof of purchase, such as an order confirmation or order number, is required.
These conditions apply to eligible travel organizers, packing cubes, compression storage bags, toiletry bags, shoe bags, electronics organizers, and other travel accessories sold by Selvaroqi.
We reserve the right to review the condition of returned merchandise before approving a refund, subject to applicable consumer protection laws.
Non-Returnable Items
Certain products may be excluded from returns for health, safety, personalization, hygiene, or product-integrity reasons, where permitted by applicable law.
Non-returnable items may include:
Personalized or customized products.
Opened hygiene-sensitive products where an applicable exclusion has been disclosed.
Gift cards.
Products clearly marked as final sale or non-returnable before purchase, where such restrictions are legally permitted.
Items that have been damaged, altered, or excessively used after delivery, except where applicable law provides otherwise.
Any applicable return exclusions will be disclosed on the relevant product page or otherwise communicated before purchase where required.
These exclusions do not limit customers' statutory rights regarding defective, damaged, or incorrectly supplied products.
Damaged, Defective, Incorrect, or Incomplete Orders
Customers should inspect their orders promptly after delivery.
If an item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at service@selvaroqi.com.
To help us investigate the issue, please provide:
Your order number.
A brief description of the problem.
Clear photographs of the affected product.
Photographs of the packaging and shipping label, where applicable.
Our customer support team will review the submitted information and advise you of the appropriate next steps.
Where a claim is validated, we will provide an appropriate remedy, which may include a replacement, refund, or another resolution in accordance with applicable law and our store policies.
Customers will not be required to bear return shipping costs where applicable consumer protection laws require the seller to cover those costs.
Return Process
To request a return, please follow the steps below.
Step 1: Contact Customer Support
Email service@selvaroqi.com within the applicable return window.
Include your order number, the email address used at checkout, the product you wish to return, and the reason for your request.
Step 2: Return Request Review
Our customer support team will review your request and determine whether the item meets the applicable return conditions.
Step 3: Receive Return Instructions
If your return request is approved, we will provide the appropriate return instructions and return address.
Step 4: Send Your Return
Carefully package the item with its original accessories and packaging, where required, and ship it according to the instructions provided.
We recommend using a trackable shipping service and retaining proof of shipment.
Step 5: Return Inspection and Refund
Once the returned item has been received and inspected, we will notify you of the outcome of your return request.
If approved, your refund will be processed in accordance with the refund provisions below.
Please do not send any products to our registered business address unless our customer support team specifically instructs you to do so.
Return Shipping
Customers are generally responsible for return shipping costs for preference-based returns, including:
Change of mind.
Incorrect product selection by the customer.
No longer needing the purchased item.
Other return reasons not caused by an error on our part.
If Selvaroqi confirms that a product was defective, damaged upon arrival, or incorrectly supplied, we will provide appropriate return or resolution instructions in accordance with applicable law.
Original shipping charges are generally non-refundable unless required by applicable law or expressly stated otherwise.
We recommend contacting our customer support team before arranging any return shipment to avoid sending products to an incorrect address.
Refunds
Approved refunds will generally be issued to the original payment method used at checkout after the returned item has been received and inspected, where a return is required.
Once a refund has been initiated, the time required for the funds to appear in your account may vary depending on the payment provider, card issuer, or financial institution.
Where permitted by applicable law and the disclosed return conditions, reasonable deductions may apply for missing parts, excessive use, damage, unauthorized alterations, or loss in value of returned products.
Any applicable deduction will be assessed according to the circumstances of the return.
Refunds for defective or incorrectly supplied goods will be handled in accordance with applicable consumer protection laws.
If you have questions regarding the status of an approved refund, please contact service@selvaroqi.com.
Exchanges
Exchange availability depends on current inventory levels, product availability, and the circumstances of the request.
If you wish to exchange an eligible travel organizer or accessory for a different size, color, or product variation, please contact our customer support team.
In some cases, the fastest option may be to return the eligible item and place a new order after the return request has been approved.
Any applicable price differences or shipping costs will be communicated before an exchange is arranged.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
However, we cannot guarantee that an order can be canceled once processing, fulfillment, shipment preparation, or dispatch has begun.
If your order has already been shipped, you may request a return after delivery in accordance with the conditions of this Return & Refund Policy and any rights available under applicable law.
Contact Us
If you have questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact us using the information below.
Brand: Selvaroqi
Legal Entity: Hubei Zhongyu Investment Co., Ltd.
Registered Business Address: Room 203, Unit 2, Building C, Xingye International, Xincheng Community, Tongyang Town, Tongshan County, Xianning City, Hubei Province, China.
Customer Support Email: service@selvaroqi.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (U.S. Eastern Time)
Response Time: Within 1–2 business days
For return-related inquiries, please include your order number and the email address associated with your purchase.
Legal Business Information
Selvaroqi is an online retail brand operated by Hubei Zhongyu Investment Co., Ltd.
Hubei Zhongyu Investment Co., Ltd. is the legal entity responsible for operating the Selvaroqi online store.
Our registered business address is provided for legal and business identification purposes and should not be treated as a return warehouse address unless expressly confirmed by our customer support team.
For all return and refund requests, please contact service@selvaroqi.com before sending any merchandise.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot lawfully be excluded or restricted under applicable law.