Shipping Policy
Last Updated: October 26, 2026
At Selvaroqi, we are committed to providing a clear and reliable shipping experience for customers purchasing our travel organizers, packing essentials, and travel accessories.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, as well as important information about shipping costs, estimated delivery times, and potential delays.
Order Processing
Orders are generally prepared and processed on business days, excluding weekends and applicable public holidays.
Order processing time is separate from carrier transit time and may vary depending on product availability, payment verification, peak sales periods, holidays, unusual order volume, or other operational circumstances.
Once your order has been processed and prepared for shipment, it will be handed over to the designated shipping carrier.
If additional verification or information is required, our customer support team may contact you using the email address provided at checkout.
Shipping Methods, Costs, and Delivery Estimates
Available shipping methods, applicable shipping charges, and estimated delivery ranges are displayed at checkout when shipping options are supported for the selected destination.
Shipping availability and delivery estimates may vary depending on the destination, product availability, shipping carrier, and selected delivery service.
Any delivery timeframe shown at checkout or provided in connection with an order is an estimate and does not constitute a guaranteed delivery date unless expressly stated otherwise.
Customers are encouraged to review the shipping options, estimated delivery periods, and applicable charges before completing their purchase.
Tracking Information
When tracking information becomes available, a shipping confirmation will be sent to the email address provided at checkout.
The shipping confirmation may include a tracking number and a link to the carrier's tracking service, where available.
Please note that tracking information may take time to update after a shipping label has been created.
Some carriers may provide limited tracking scans or update shipment information only at certain delivery milestones.
If you experience difficulty locating or understanding your tracking information, please contact us at service@selvaroqi.com.
Delivery Delays
Delivery may be affected by circumstances outside our reasonable control, including:
Shipping carrier operations and transportation disruptions.
Customs inspections and clearance procedures.
Severe weather conditions or natural events.
Public holidays and peak shipping seasons.
Remote or difficult-to-access delivery destinations.
Unexpected logistics disruptions or operational delays.
We will provide available shipping information when reasonably possible.
Although we work to support timely order delivery, carrier transit times and estimated delivery dates cannot always be guaranteed.
Any applicable statutory rights concerning delayed or undelivered goods remain unaffected.
Customer-Provided Delivery Information
Customers are responsible for providing complete, accurate, and deliverable shipping information during checkout.
This includes the recipient's name, shipping address, postal code, telephone number where requested, and other details necessary for successful delivery.
If you notice that your delivery information is incorrect or incomplete, please contact us immediately at service@selvaroqi.com.
We will make reasonable efforts to assist with correction requests before shipment. However, changes cannot be guaranteed once order processing, shipment preparation, or dispatch has begun.
If a package is returned, delayed, or requires reshipment because of incomplete or inaccurate information provided by the customer, reasonable additional shipping charges may apply where permitted by applicable law.
Any applicable reshipment charges will be communicated before a new shipment is arranged.
International Orders
Where international shipping is offered, orders may be subject to customs inspections, import procedures, and local delivery requirements.
Depending on the destination country or region, customs duties, import taxes, brokerage fees, clearance charges, or other local fees may apply.
Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the recipient and are not controlled by Selvaroqi.
Customers are encouraged to review applicable import requirements and potential charges before placing an international order.
Customs processing times may vary and can affect estimated delivery dates.
Lost, Stolen, or Delivered Packages
If tracking information shows an unusual delay or your package cannot be located, please contact our customer support team so we can review the available shipping information.
If tracking indicates that a package has been delivered but you have not received it, we recommend checking:
The designated delivery location.
Your mailbox or parcel collection area.
Building reception or property management.
Household members who may have accepted the delivery.
Nearby locations or neighbors where appropriate.
The shipping carrier's tracking information and delivery notices.
If you are still unable to locate your package, please contact service@selvaroqi.com with your order number and relevant tracking details.
We will review the circumstances and available carrier information to determine the appropriate next steps.
Resolution of lost, stolen, delayed, or incorrectly delivered packages depends on the circumstances of the shipment, applicable carrier procedures, and consumer protection laws.
Nothing in this policy limits rights or remedies that customers may have under applicable law.
Split Shipments
Items included in the same order may be shipped separately depending on product availability, fulfillment arrangements, or logistical requirements.
In these circumstances, individual packages may arrive at different times and may be assigned separate tracking numbers.
Customers may receive multiple shipping notifications for a single order when separate tracking information is available.
If part of your order has arrived and other items are still outstanding, please review the relevant tracking information or contact our customer support team for assistance.
Contact Us
If you have questions regarding order processing, shipping methods, delivery estimates, tracking information, customs procedures, or shipment-related concerns, please contact us using the information below.
Brand: Selvaroqi
Legal Entity: Hubei Zhongyu Investment Co., Ltd.
Registered Business Address: Room 203, Unit 2, Building C, Xingye International, Xincheng Community, Tongyang Town, Tongshan County, Xianning City, Hubei Province, China.
Customer Support Email: service@selvaroqi.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (U.S. Eastern Time)
Response Time: Within 1–2 business days
When contacting us regarding an existing order, please include your order number and the email address used during checkout.
Legal Business Information
Selvaroqi is an online retail brand operated by Hubei Zhongyu Investment Co., Ltd.
Hubei Zhongyu Investment Co., Ltd. is the legal entity responsible for operating the Selvaroqi online store.
Our registered business address is provided for business identification and legal correspondence purposes and does not necessarily represent the physical location from which orders are dispatched or to which products should be returned.
For order-related questions, shipping inquiries, or delivery assistance, please contact service@selvaroqi.com.