Terms and Conditions

Last Updated: [Insert Actual Publication Date]

Scope of These Terms

These Terms and Conditions apply to purchases made through the Selvaroqi online store, operated by Hubei Zhongyu Investment Co., Ltd.

Selvaroqi offers travel organizers, packing essentials, luggage organization accessories, and related travel storage products designed to make everyday packing and travel more convenient.

By submitting an order through our website, you acknowledge and agree that your purchase is subject to these Terms and Conditions and any other policies referenced or made available on our store.

Nothing in these Terms is intended to limit any mandatory consumer rights provided under applicable law.

Product Information

We make reasonable efforts to present product descriptions, images, colors, sizes, materials, features, availability, pricing, and related information accurately.

However, product appearance may vary due to screen settings, lighting, manufacturing variations, measurement methods, or other factors outside our reasonable control.

For travel organizers and packing accessories, customers are encouraged to review product dimensions, capacity information, materials, and compatibility details before placing an order.

We reserve the right to correct errors, update product information, revise availability, adjust pricing, or cancel an affected order when reasonably necessary, including where information on the website is inaccurate, incomplete, or outdated.

Any such corrections or cancellations will be handled in accordance with applicable law and our store policies.

Orders and Acceptance

After an order is submitted, you may receive an order confirmation at the email address provided during checkout.

Such confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance of the order.

We reserve the right to refuse, limit, or cancel any order where reasonably necessary, including circumstances involving suspected fraud, payment failure, inventory limitations, pricing or product information errors, unauthorized resale activity, or legal or regulatory restrictions.

If an order is canceled after payment has been charged, an appropriate refund will be issued to the original payment method or another method permitted by applicable payment procedures.

Customers are responsible for providing accurate and complete information when placing an order.

Prices, Taxes, and Payment

Product prices, available payment methods, applicable taxes, shipping charges, discounts, and order totals are displayed during the checkout process before a purchase is completed.

By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and that the information you provide is accurate and complete.

Available payment methods may vary depending on the customer's location, selected currency, and payment services available during checkout.

Any applicable currency conversion charges, foreign transaction fees, or other charges imposed by a customer's financial institution are determined by that institution.

For additional information, please review our Payment & Security page.

Shipping, Returns, Cancellations, and Refunds

Shipping, delivery, returns, cancellations, exchanges, and refunds are governed by the applicable policies posted on the Selvaroqi online store, together with any rights or requirements provided under applicable law.

Customers are encouraged to review our Shipping Policy and Return & Refund Policy before completing a purchase.

Eligible return requests may be submitted within 30 days after confirmed delivery, subject to the conditions and exceptions described in our Return & Refund Policy.

Order cancellation requests should be submitted as soon as possible after purchase. Cancellations cannot be guaranteed once order processing, fulfillment, shipment preparation, or dispatch has begun.

Nothing in these Terms excludes or restricts statutory rights that cannot lawfully be excluded or restricted.

Promotions and Offers

Promotions, discounts, coupon codes, limited-time offers, bundle offers, and other special offers may be subject to additional eligibility requirements, time limits, product exclusions, usage restrictions, or other conditions.

Promotional terms and applicable limitations will be disclosed in connection with the relevant offer.

Unless expressly stated otherwise, promotional codes may not be combined with other offers, exchanged for cash, transferred, or applied retroactively to previously completed orders.

We reserve the right to modify, suspend, or discontinue promotions or offers as permitted by applicable law.

Personal Use and Prohibited Activity

Products offered through the Selvaroqi online store are intended for lawful personal use unless otherwise expressly agreed by us in writing.

Customers agree not to engage in activities that interfere with the security, functionality, or lawful operation of our website.

Prohibited activities include unauthorized resale, fraudulent purchasing, abuse of promotions, misuse of store systems, interference with checkout processes, unauthorized access to customer accounts, or other unlawful or improper conduct.

We reserve the right to take reasonable action to prevent fraudulent or abusive activity, subject to applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Hubei Zhongyu Investment Co., Ltd., operating the Selvaroqi brand, shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to a purchase, order, product, transaction, or use of the online store.

This limitation applies only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude, limit, or modify any rights, remedies, obligations, or liabilities that cannot lawfully be excluded or limited under applicable consumer protection or other laws.

Customers retain all mandatory legal rights and remedies available in their applicable jurisdiction.

Changes to These Terms

We may update or revise these Terms and Conditions from time to time to reflect changes in our business operations, website functionality, product offerings, legal obligations, or regulatory requirements.

The revised version will be posted on our website with an updated revision date.

Any changes will apply prospectively unless otherwise stated or required by applicable law.

The version of these Terms and Conditions posted at the time an order is placed generally governs that transaction, unless applicable law requires otherwise.

Contact Us

If you have questions regarding these Terms and Conditions, purchases, payments, shipping, returns, or other store-related matters, please contact us using the following information.

Brand: Selvaroqi

Legal Entity: Hubei Zhongyu Investment Co., Ltd.

Registered Business Address: Room 203, Unit 2, Building C, Xingye International, Xincheng Community, Tongyang Town, Tongshan County, Xianning City, Hubei Province, China.

Customer Support Email: service@selvaroqi.com

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (U.S. Eastern Time)

Response Time: Within 1–2 business days

When contacting us about an existing purchase, please include your order number and the email address used during checkout.

Legal Business Information

Selvaroqi is an online retail brand operated by Hubei Zhongyu Investment Co., Ltd.

Hubei Zhongyu Investment Co., Ltd. is the legal business entity responsible for operating the Selvaroqi online store.